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How matkano1 Handles Your Personal Data

At matkano1, we are clear about what personal data we collect from your account, why we collect it, and how long we keep it — no hidden practices…

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matkano1 How matkano1 Handles Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Our Data Team

If you want to exercise any data right — access, correction, deletion or portability — our privacy team is reachable through the channels below.

Email Privacy Team Send your data request or privacy query to our dedicated email address.
Live Chat Support Open the live chat window from any page on matkano1.co.
Account Settings Panel For cookie preferences and marketing-communication opt-outs, go directly to the Privacy section inside your…
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Every layer of our data handling — from the moment you enter your phone number for UPI verification to the day you close your account — follows documented internal procedures.

Data Collection Scope

We collect your name, contact details, payment identifiers (UPI VPA, Paytm number, PhonePe handle), device fingerprint and session logs. We collect only what is necessary to operate your account and comply with applicable law.

Cookie Use

We use strictly necessary cookies to keep your session active, analytics cookies to understand lobby navigation patterns, and preference cookies to remember your language and display choices. You can withdraw consent for non-essential cookies at any time in account settings.

Account Security Measures

Passwords are stored as salted hashes and are never visible to our staff. Two-factor authentication is available for all accounts and we recommend enabling it. Suspicious login attempts trigger an automatic account review before access is restored.

Data Retention Periods

Active account data is retained for the duration of your account plus five years after closure, in line with our financial record-keeping obligations. Transaction logs involving UPI or Paytm are kept for seven years. Marketing preferences are deleted within 30 days of opt-out.

Third-Party Processors

Payment gateway partners who process UPI, Paytm and PhonePe transactions are bound by contractual data-processing agreements. We do not permit them to use your data for their own marketing. A current list of processors is available on request.

Your Right to Erasure

You may request deletion of your personal data after closing your account. We will erase all non-legally-required records within 30 days and confirm completion by email. Data subject to statutory retention obligations will be deleted once that period expires.

Common Questions About Your Privacy at matkano1

The questions below address the data rights and privacy situations our account holders ask about most frequently. If your question is not covered here, reach out to our privacy team directly and we will respond with a written answer specific to your account.

We collect your full name, email address, mobile number, date of birth and any payment identifier you add — such as your UPI VPA or Paytm number. We also log your IP address and device type at each login for security purposes.

We share data only with payment processors (UPI, Paytm, PhonePe networks) and identity-verification partners, all under strict contractual agreements. We do not sell your personal data to advertisers, data brokers or any unaffiliated third parties.

Email our privacy team from your registered address and quote your account username. We will compile a full data export in a machine-readable format and send it to you within 30 days of verifying your identity.

Yes. You can update your contact details directly inside account settings. For identity documents or date-of-birth corrections, contact our privacy team with supporting documentation and we will process the amendment within 14 days.

We use three cookie categories: strictly necessary (cannot be disabled), analytics and preference cookies. You can withdraw consent for the latter two at any time in the Privacy section of your account settings; the change takes effect within 24 hours.

We retain financial and identity records for up to seven years to meet statutory requirements. Non-essential profile data and marketing preferences are erased within 30 days of account closure. We will confirm deletion by email once it is complete.

Write to our privacy team via email or live chat with a clear description of your concern. We aim to acknowledge complaints within 48 hours. If you remain unsatisfied, you may escalate to the relevant data-protection authority in your jurisdiction.

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