Reference

Terms and Conditions for Your matkano1 Account

Every action you take on matkano1 — opening an account, depositing via UPI, Paytm or PhonePe, placing wagers, or requesting a withdrawal — is governed by these terms.

Binding from account creationCovers UPI, Paytm, PhonePe transactionsIndia-region eligibility subject to local lawUpdated terms notified by emailDisputes resolved under stated jurisdiction

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What These Terms Cover and Where They Apply

matkano1 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms form the complete legal agreement between you and matkano1 for access to the platform at matkano1.co. They apply wherever local law permits access, and eligibility to open an account depends entirely on the regulations in your state or territory within India. By completing registration,

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you confirm that you have read, understood and accepted every clause here. We may update these terms at any time; when we do, we will notify the email address linked to your account at least seven days before a material change takes effect. Continued use after
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that notice period constitutes acceptance of the revised terms. If any single clause is found unenforceable under applicable law, the remaining clauses stay in full force. These terms do not override any rights you hold under applicable consumer-protection law in India.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS QUERY CHANNELS

How to Reach Us About These Terms

HOW WE HANDLE YOUR ACCOUNT

Data, Security and Your Rights Under These Terms

matkano1 keeps your account data secure and retains transaction records in line with the retention schedule set out in our privacy policy, which forms a part of these terms.

Data Retention

We retain your account records, transaction logs and correspondence for as long as legally required or necessary to resolve disputes. You may request a summary of the data we hold by contacting support with your registered email address.

Cookie Usage

We use session and analytics cookies strictly to keep your account session active and to understand how features are used. You can manage cookie preferences from your browser settings at any time without losing your account access.

Account Security

Your account is protected by password hashing and session-token rotation. We will never ask for your password by email or chat. If you suspect unauthorised access, change your password immediately and contact support.

Requesting Changes

To update your registered name, email or linked UPI handle, raise a request through live chat or email with identity verification. Changes take effect within two business days once verification is complete.

Who to Contact

For formal term-related complaints, address your message to our Compliance team via the support email with the subject line 'Terms Complaint'. We log every formal complaint and respond in writing within five business days.

Dispute Resolution

Disputes arising under these terms are first handled through our internal complaints process. If unresolved after 30 days, you may refer the matter to the applicable consumer forum in your jurisdiction within India.

Your Questions About These Terms Answered

The questions below cover the clauses our account holders ask about most. If you do not find your answer here, our live-chat team can walk you through any specific section of the agreement.

These terms become binding the moment you complete account registration on matkano1.co. Completing registration means you have read and accepted every clause, including any linked policies referenced within this document.

We will not make material changes without notice. We send an email to your registered address at least seven days before a significant change takes effect, giving you time to review the updated terms before they apply to your account.

Yes. Every deposit and withdrawal processed through UPI, Paytm or PhonePe on your account is covered by these terms. The transaction rules, verification steps and dispute procedures set out here apply equally to all three payment rails.

If you disagree with any clause, you should not use the platform. To raise a formal objection about how a clause is applied to your account, contact our Compliance team by email with the subject line 'Terms Complaint' for a written response.

Send a data-access request from your registered email address to our support team. We will compile a summary of the account and transaction data we hold and deliver it to you within 30 calendar days of receiving the verified request.

The core terms are identical across all regions. However, eligibility to access the platform depends on local law in your state or territory. Where local law does not permit access, these terms do not grant you any right to use the platform.

Change your password immediately through the account settings page, then contact our support team via live chat or email. We can freeze account activity while an investigation is carried out, in line with the security clauses in these terms.

Terms and Conditions for Your matkano1 Account

How to Reach Us About These Terms

Data, Security and Your Rights Under These Terms

Data Retention

Cookie Usage

Account Security

Requesting Changes

Who to Contact

Dispute Resolution

Your Questions About These Terms Answered

01 When do these terms become binding on me?

02 Can matkano1 change these terms without notice?

03 Do these terms apply to my UPI and Paytm transactions?

04 What happens if I disagree with a clause?

05 How do I request a copy of the data matkano1 holds on me?

06 Are these terms different for each Indian state?

07 What should I do if I suspect my account has been accessed without my permission?

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